Airport representation & ground handling supervision in Saudi Arabia

Your eyes at the airport. We represent your airline at Jeddah, Madinah and Taif, supervise ground handling against your contract and service levels, negotiate supplier terms and follow every flight from landing to departure.

Request a proposal for this service All the details

Airport representation

What changes when you have someone on the ground

Service quality you can see

Every turnaround is checked against your ground handling agreement, and gaps are raised with the provider the same day.

Costs under control

We review supplier invoices before you approve them and negotiate terms that fit your volume.

Faster recovery

Delays, diversions and passenger disruption are coordinated locally with your crew and the airport.

After set-up · annual or per flight

Airport representation & ground-handling supervision

Your eyes at the airport: a representative who knows the Western Region terminals and ground-handling providers, follows every flight from landing to departure and escalates anything that needs your decision.

Best forAirlines operating scheduled flights that want local oversight of service quality and costs.

What you getRepresentation at each airport you operate, and weekly operations reports.

Fee modelFixed monthly fee or a fee per flight, depending on your volume.

Time to startJeddah, Madinah and Taif — other Saudi airports on request.

What's included

Representing your airline before airport management and the agencies working there
Negotiating and contracting with ground-handling providers on the best terms
Supervising ground-handling delivery against your contract and service levels
Monitoring flights, delays and diversions, and coordinating with your crews
Passenger support during disruption and follow-up on baggage claims
Weekly operations reports and review of supplier invoices before approval

How it works

Scope

We agree the airports, flights and service levels to supervise.

Supplier review

We review or negotiate your ground handling and service contracts.

On-site follow-up

Your representative monitors flights and escalates what needs your decision.

Weekly report

Operational issues, supplier performance and invoice checks — every week.

FAQ

Questions about this service

Which airports do you cover?

King Abdulaziz International (JED), Prince Mohammad bin Abdulaziz International (MED) and Taif International (TIF), with other Saudi airports on request.

Can you start with a few flights?

Yes. Airport representation can be priced per flight while volumes are low, then moved to a monthly fee.

Do you replace our ground handler?

No. We supervise and coordinate your appointed ground handling providers on your behalf; we are not a ground handling company.

Get started

Start with a short call

Tell us about your routes and expected start date, and we'll suggest the right model with an initial proposal within one business day.

Request a proposal info@aviago.sa